“We’re getting input [from Pendo] directly inside the product, right as users interact with [our] agents. We’re learning whether it’s helping them do their job, whether it’s actually moving pipeline. That kind of feedback is critical to building the right agents—and improving them fast.”

“We can be faster, we can be more nimble, we can be more innovative because we get the information faster [with Pendo].”

“To me, ‘Pendo’ing it’ means that I’m empowered to go in and make positive changes for our users on my own, without needing to involve the development team. Now we always say, ‘We’ll fix it with Pendo,’ because it allows us to create value for our users on our own as product people.”

“What used to be a lot of errors happening at once went to effectively zero.”